FAQs

Order Processing & Shipping Information

At elvianor, we handle every order with care, ensuring your items are prepared, packed, and shipped with precision. Here’s everything you need to know about our order process and delivery timelines:

🕒 Order Processing Time

Please allow 3–5 business days for us to process and prepare your order before it ships. Every item is carefully inspected and packaged to ensure top quality.

🚚 Estimated Delivery Times

United States
Shipped via USPS or FedEx
Estimated delivery: 10–15 business days after dispatch

International Orders
Estimated delivery: 15–20 business days, depending on your location and proximity to our nearest fulfillment center

⏳ Please note: occasional delays may occur due to customs, weather, peak periods, or global disruptions. We appreciate your patience and understanding.

🔍 Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order anytime via our Track Your Order page.

❌ Cancellations & Address Changes

Need to cancel or update your shipping address?
Please contact us within 24 hours of placing your order:

📧 Email: elvianor01@gmail.com
Use the appropriate subject line:

  • CANCEL MY ORDER

  • ADDRESS CHANGE

⚠️ Once your order has been shipped, changes are no longer possible.

🚪 Delivery Attempts

Most couriers will attempt delivery up to two times. If delivery is unsuccessful, the package may be returned to us.
📦 Additional charges may apply for re-delivery.

💥 Damaged or Faulty Items

If your item arrives damaged, we’ll make it right.

Email us at elvianor01@gmail.com with:

  • Your order number

  • A clear photo of the damaged item

We’ll send a replacement at no extra cost, as quickly as possible.

🤝 Need Help?

Our customer service team is here to assist with any questions or concerns.
📧 Contact us anytime at elvianor01@gmail.com — we aim to respond within 24 hours.